Happy, Healthy Guarantee
HERE'S HOW IT WORKS
If you are not satisfied with a product that you have purchased, you may request the return of that product if it’s within the safety guidelines set for non-preserved ingestible products as described. Get the details HERE.
Our goal is to assist you to be able to use your products, in the manner intended, to reach your goals. Get the details HERE.
Products received damaged will either be refunded or replaced at no additional expense. Get the details HERE.
Having your package lost or stolen is always a nightmare. Customers are expected to review ALL shipping information before completing orders to ensure orders are sent to the correct address.
For re-ship requests, missing orders due to address issues (includes, but not limited to the following USPS statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be re-shipped ONCE at no additional expense to customers. After the first re-ship, shipping charges will apply.
For shipments that show as "Delivered" on the USPS, but have not been received after three weeks, please contact your local post office for further information on the status of the shipment. Once an item is marked as “Delivered” via USPS, it is now a matter between you and your post office or local carrier. We suggest that you inspect your mailbox or areas where the postal carrier generally leaves larger packages as well as ask your neighbors. Often, packages are held for customers or can be found with a little detective work on the customer’s part.
Once all of the above steps have been taken, and you still have not found your package, complete the Missing Shipment Claim Form HERE. The claim form must be completed within 21-90 days of shipment. Once the claim form is received, WE WILL TAKE ANY AND ALL of the necessary steps to make sure you get a reshipped order, or refund, depending on which you qualify for.
Reshipped orders will require a signature for added security. We are sorry for any inconvenience this causes but we want to ensure it doesn’t happen again.
Stolen package fraud is a real thing in today's world. We will take every precaution to make sure it doesn’t happen to you again.
On a good note: It's not uncommon for packages to arrive later than expected, even if tracking info says it's previously been delivered. Severe weather, COVID-19 delays, distance, current shipping conditions, and faulty computer tracking systems can say delivered when an item is still in route. For this reason, we ask you to contact your local USPS or carrier to avoid double shipping orders that you would be responsible for payment, including shipping costs.
Should an order be reshipped and you receive your original order you have the option to keep it but are responsible for all of its costs, including shipping or sending it back to us with insurance for your protection to ensure it arrives back to our facility, so you will not be charged for it.
Incorrect Items Received or Missing Items
In rare cases, incorrect products are shipped. If you receive products that are not as you ordered, please inform us immediately via the Damaged/Missing Product Form HERE along with a photo of the package received and the invoice in the order.
Gift cards are delivered by email and contain instructions to redeem them at checkout on LynFit.com.
No refunds or exchanges on gift cards.
If for any reason you need the order canceled, please inform us immediately through email at Support@LynFit.com for best results, and hopefully, we can catch your order in time to stop it. Cancellation is possible as long as the order has not shipped yet.
In the event the order has already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund via a LynFit Nutrition Gift Card is processed only when the shipment is returned and confirmed delivered to our warehouse.
Unfortunately, we are unable to provide return shipping labels for customers outside of the United States. If you have a problem with a product, please contact our award winning Customer Service department at Support@LynFit.com.