Returns, Refunds, Cancellations

Our "Keep You Safe" No Returns or Refunds Policy

LynFit Nutrition has a lifetime satisfaction guarantee. If you purchase any of LynFit’s nutritional products or supplements, we are here to help you learn how to use it for the best results for lifelong health and happiness. If you have a question or concern, we are happy to help. In an effort to protect you, and according to Food and Drug Administration and CDC policy, we would prefer you email us and allow us to serve you BEFORE YOU BUY because we cannot accept any product returns or allow for refunds of such products. We never sell previously purchased products to protect your health.

Any questions not answered below regarding our Return and Refund policy may be emailed to Support@LynFit.com. We strive to respond to emails within 48 hours, Monday-Friday, 9am-5pm. Emails received on weekends or holidays are generally responded to within 48 hours of the next business day. 

Our goal is to make sure you are satisfied with the items you order and your experience with LynFit.com. 

Shipping and handling will NOT be refunded. ALL requests for returns are at the sole discretion of LynFit Nutrition and LynFit Nutrition reserves the right to refuse a return and refund for any reason.

*LynFit Nutrition is not responsible for any lost, stolen or damaged packages.

DIGITAL CONTENT

If you are unsatisfied with your digital download, we will do everything possible to ensure your satisfaction through one on one email support. Partial refunds may be considered under special circumstances only if you immediately contact us after initial exposure and dissatisfaction with the digital content. Just email Support@LynFit.com with your questions, concerns, or challenges and we will engage with you to any extent necessary to ensure your total satisfaction.

GIFT CARDS

Gift cards are delivered by email and contain instructions to redeem them at checkout on LynFit.com. 

No refunds or exchanges on gift cards.

AMAZON PURCHASES

Please understand that we do not have control of any inventory obtained and sold by 3rd parties on Amazon. If you make a purchase through a 3rd party on Amazon, your return/refund needs to be handled by Amazon. If you still need assistance after you have reached out and communicated with Amazon Customer Service regarding a return/refund, please let us know.

PRODUCT COMPLAINTS/RETURNS

All LynFit Nutrition products are within their best by date and should taste great! If you have an experience with a product that smells uncharacteristic or doesn't taste good (outside of personal preference) please let us know by emailing Support@LynFit.com. Personal preference to taste is not a condition for an allowable return.

Please be sure to include when you purchased the product, along with the lot number and best by date listed on the product. We will alert our Quality Assurance manager for all product complaints. Replacements for products purchased through a 3rd party are not guaranteed and are handled on a case by case basis.

CANCELLATION POLICY

If for any reason you need the order canceled, please inform us immediately through email at Support@LynFit.com for best results, and hopefully, we can catch your order in time to stop it. Cancellation is possible as long as the order has not shipped yet.

In the event the order has already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund via a LynFit Nutrition Gift Card is processed only when the shipment is returned and confirmed delivered to our warehouse.

DAMAGED SHIPMENT

Products received damaged will either be refunded or replaced at no additional expense. Please inform us immediately via email at Support@LynFit.com. Photos of the damaged order or package are required. Please do not throw anything out until we have seen the photos and advised you on how to proceed. We may ask for the damaged goods back. If a refund is preferred, a refund will be in the form of a LynFit Nutrition Gift Card.

MISSING SHIPMENT

Customers are expected to review ALL shipping information before completing orders to ensure orders are sent to the correct address.

If shipments do not show up within a reasonable time period, we can either re-ship your order or process a refund in the form of a LynFit Nutrition Gift Card. Please inform us immediately via email at Support@LynFit.com.

For re-ship requests, missing orders due to address issues (includes, but not limited to the following USPS statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be re-shipped ONCE at no additional expense to customers. After the first re-ship, shipping charges will apply.

For shipments that show as "Delivered" on the USPS, but have not been received, please contact your local post office for further information on the status of the shipment. Once an item is marked as “Delivered” via USPS, it is now a matter between you and your post office or local carrier. We suggest that you inspect your mailbox or areas where the postal carrier generally leaves larger packages as well as ask your neighbors. Often, packages are held for customers or can be found with a little detective work on the customer’s part.

INCORRECT ITEMS RECEIVED OR MISSING ITEMS

In rare cases, incorrect products are shipped. If you receive products that are not as you ordered, please inform us immediately through email at Support@LynFit.com to discuss on how to proceed.

For missing products in an order, we ask that you contact us at Support@LynFit.com and include in your email a photo of the package received and the invoice in the order. 

INTERNATIONAL CUSTOMERS

Unfortunately, we are unable to provide return shipping labels for customers outside of the United States. If you have a problem with a product, please contact our award winning Customer Service department at Support@LynFit.com.